Gymnasia Terms and Conditions
These Terms and Conditions form a public offer agreement for the services provided by Lisi Sports LLC, identification number 405489118, operating under the Gymnasia name. Gymnasia can be contacted at info@gymnasia.com. Legal address: Georgia, Tbilisi, Vake-Saburtalo district, village of Kvemo Lisi. Actual service location: 14a E. Amashukeli Street, Tbilisi, Georgia.
These terms apply to Gymnasia facilities, classes, memberships, day passes, free trials, the Gymnasia website at gymnasia.ge, and the Gymnasia mobile application for iOS and Android.
1. Terms Used In This Agreement
"Gymnasia" means Lisi Sports LLC and the Gymnasia facilities, website, mobile application, staff, coaches, and service systems. "Customer" or "member" means any person who buys, books, receives, attends, or uses Gymnasia services. For minors, the customer also includes the parent or legal guardian who creates the account, pays, signs, books, or gives consent on the minor's behalf.
2. Services, Schedule, And Access
Gymnasia provides sports, fitness, martial arts, wellness, class, personal training, facility access, and related services according to the current service list, prices, membership plan, and class schedule. The current schedule and service information may be published at the facility, on gymnasia.ge, and in the Gymnasia app.
- Gymnasia may update classes, coaches, rooms, schedules, prices, and working hours.
- Class availability, capacity, and booking rules may differ by service, age group, membership, and location.
- Members must follow staff and coach instructions, safety rules, posted facility rules, and app instructions.
- Gymnasia may refuse or limit access when identification, membership status, health, safety, conduct, payment, or legal requirements are not satisfied.
3. Memberships, Payments, And Renewals
Prices are shown in Georgian lari unless stated otherwise. Services are personal to the customer and may not be transferred, resold, shared, or used by another person unless Gymnasia explicitly allows it.
- Payments may be made in cash, by bank transfer, by card, through Bank of Georgia or another payment provider, or through other channels made available by Gymnasia.
- Gymnasia does not store payment card details in the mobile app or website.
- Membership renewal, failed payment, refund, cancellation, and freeze rules are determined by the selected plan, public offer, published policy, and mandatory law.
- Unused services are not automatically refunded or extended unless the selected plan, published policy, Gymnasia decision, or mandatory law requires it.
4. Class Booking, Cancellation, And Attendance
Customers may book eligible classes through the app, website, reception, or other approved channels. Booking is subject to available capacity, membership eligibility, age rules, coach requirements, and the actual state of Gymnasia's booking systems.
- Customers should arrive on time. A coach or staff member may refuse class entry when a customer is late, unprepared, unsafe, or not eligible for the class.
- Paid sessions must be cancelled or rescheduled at least 24 hours before the class unless a different rule is shown for that service.
- If the customer does not cancel in time or does not attend, the session may be counted as used and may not be refunded.
- Free trial bookings are limited by person, member profile, class type, and availability. A free trial may require a matching free trial product or contract in Gymnasia's systems.
5. Digital Pass, App Account, And Device Access
The Gymnasia app may provide account access, digital membership pass, NFC or wallet pass, class booking, membership information, payment status, family features, notifications, and support tools.
- The customer is responsible for keeping their phone, one-time codes, account session, and pass secure.
- The pass may be used only by the member to whom it belongs. Sharing screenshots, wallet passes, NFC access, or account access is prohibited.
- Gymnasia may suspend or revoke a digital pass if misuse, non-payment, fraud, technical error, or safety risk is detected.
- App information is intended to reflect Gymnasia's systems, but if app data conflicts with Gymnasia's authoritative membership or booking records, Gymnasia may correct the record and app state.
6. Minors, Family Accounts, And Guardian Consent
Customers under 18 may receive services only with the permission and responsibility of a parent or legal guardian and, where required, with coach or instructor participation. Gymnasia may require the parent or guardian to create an account, link a child profile, sign these terms, approve data processing, and manage bookings or payments on the child's behalf.
- Parents and guardians must provide accurate child information, including name, date of birth, sex, contact, photo, and health or safety information relevant to training.
- Parents and guardians are responsible for pickup, drop-off, attendance decisions, and informing Gymnasia of medical restrictions or special needs.
- Gymnasia may block child bookings or access until the required guardian consent, profile information, photo, rules acknowledgement, and terms acceptance are complete.
7. Health, Safety, And Facility Rules
Physical exercise, martial arts, fitness training, sauna, pool, ice bath, and similar activities involve risk. By using Gymnasia services, the customer confirms that they are medically able to participate or have consulted a qualified medical professional where needed.
- Customers must promptly inform Gymnasia about illnesses, injuries, pregnancy, contraindications, restrictions, or changes in health that may affect safe participation.
- Customers must wear appropriate clothing and footwear and use equipment only as instructed.
- Smoking, alcohol, drugs, weapons, aggressive behavior, abusive language, unsafe conduct, unauthorized coaching, and commercial activity without written permission are prohibited.
- Food, glass containers, and unsafe personal items may be restricted in training, locker, shower, pool, sauna, and wet areas.
8. Locker Rooms, Personal Items, And Lost Property
Customers are responsible for their personal belongings. Lockers are provided for temporary use during training and must be emptied after use. Gymnasia is not responsible for loss, theft, or damage to personal items except where mandatory law provides otherwise.
Items found at Gymnasia may be stored for a limited period and then disposed of if not claimed.
9. Personal Data, Privacy, And Separate Consents
Gymnasia processes personal data to create and manage accounts, provide memberships, bookings, passes, payments, attendance, family features, support, safety, security, legal compliance, service improvement, and communications. Data may include name, surname, phone number, email, date of birth, sex, identification or membership data, payment status, booking and attendance data, device identifiers, app usage data, support information, profile photo, and other information provided by the customer or required to provide services.
Gymnasia's Privacy Policy explains how personal data is collected, used, stored, shared, and deleted. It is available at gymnasia.ge/policies/privacy-en. By accepting these terms, the customer acknowledges the Privacy Policy. Where a separate consent is required by law or product flow, Gymnasia may request it separately, including for a child profile, direct marketing, promotional photo or video use, push notifications, or special-category data.
10. Photo, Video, Audio, And Security Monitoring
Gymnasia may use photo, video, and audio monitoring in and around the facility for security, safety, access control, property protection, dispute investigation, service quality, and legal purposes. Gymnasia will place notices where required.
Promotional use of a customer's identifiable image, voice, or story will be handled according to the Privacy Policy and any separate consent requested by Gymnasia.
11. Notifications And Communications
Gymnasia may contact customers by phone, SMS, email, push notification, messaging app, or in-app message about account security, OTP login, class bookings, schedule changes, reminders, membership status, payment, support, service updates, and legal notices. Marketing messages may be subject to separate consent or opt-out options.
12. Account Deletion And Data Requests
Customers may request account deletion through the app or by contacting Gymnasia. Some records may be retained where required for accounting, legal, safety, dispute, fraud-prevention, membership, or audit purposes. If automated deletion cannot be completed, Gymnasia may request identity verification and complete the process manually.
13. Liability
The customer is responsible for property damage caused to Gymnasia, other customers, staff, or third parties by the customer's intentional, negligent, unsafe, or rule-breaking conduct. Gymnasia may document damage and request reimbursement according to law.
Gymnasia is not responsible for harm caused by a customer's failure to follow safety rules, coach instructions, medical advice, or facility rules, or by third-party actions, except where mandatory law provides otherwise. For customers under 18, the parent or legal guardian remains responsible for health, safety decisions, permissions, and compliance with these terms.
14. Suspension, Termination, And Refusal Of Service
Gymnasia may suspend access, cancel bookings, refuse service, or terminate a membership where a customer breaches these terms, violates safety or facility rules, misuses a pass, fails to pay, provides false information, behaves aggressively, creates risk to others, or abuses app or website systems.
15. Changes To These Terms
Gymnasia may update these terms from time to time. The current version will be published on gymnasia.ge and may be shown in the Gymnasia app. If Gymnasia considers a change material, the app or website may require the customer to review and electronically accept the updated version before continuing to use certain services.
16. Force Majeure
Gymnasia is not responsible for failure or delay caused by circumstances outside its reasonable control, including natural disasters, fire, flood, war, government restrictions, public health measures, power or communications outage, road closure, utility failure, emergency, payment provider outage, or third-party platform failure.
17. Governing Law And Disputes
These terms are governed by the laws of Georgia. The parties will first try to resolve disputes through negotiation. If negotiation fails, the dispute may be submitted to the competent court in Tbilisi, Georgia, unless mandatory law provides another forum.
18. Language
These terms are available in English and Georgian. If the English and Georgian versions differ, the Georgian version controls unless mandatory law requires otherwise.